Sign in to save Operations Manager: Atlanta, GA at Walden Security.
Report this job
The Operations Manager for the Atlanta Regional Support Center manages all activities related to branch operations and the development of branch services for assigned accounts by performing the following duties:
Other duties may be assigned by the branch General Manager:
Assists the General Manager in implementing branch policies and goals within the Operations Department.
Effectively communicates the needs of the Operations Department to the other departments, such as Human Resources and Training.
Partners with Human Resources and Training to ensure thorough training of all assigned employees in the area of the client, company, government, and customer policies, procedures, and regulations. Coordinate and/or conduct client/site-specific training and annual refresher training for security personnel, as well as meet corporate training standards.
Coordinates operating activities with all other functions of the organization to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints.
Ensures that all contractual scheduled hours are met with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets.
Works with Operations Managers to ensure that they are meeting all contractual obligations in regard to labor hours, reporting, and other contract specifications.
Develops and maintains operational procedures so that valid, site-specific post orders are always available for emergency reference by the security staff.
Oversees Operations Managers in meeting client needs; meets with clients regularly, listens to issues, and provides security and technical expertise and solutions. Ensure complete customer satisfaction.
Ensures the successful operational implementation of new contract start-ups, including personnel requirements, material, training, facility, and equipment needs.
Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage.
Oversees payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)
Ensures employee grievances are heard and resolved and that personnel records are updated and accurate.
Capably utilizes WinTeam to produce reports (such as Customer/Department Overtime, Scheduling Activity, Invoice Aging by Tiers, Training Summary, and Training detail reports) that require interpretation and action for effective business management; support Operations Managers and Account Managers in WinTeam as needed.
Responsible for Operations Managers, Account Managers, and security personnel seven days a week. Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.
The Ideal CandidateIf you are an experienced Operations Manager who is passionate and ready to take on the challenge of managing in a complex, diverse, people-first culture, then you have what it takes to be a successful Operations Manager for the Atlanta Regional Support Center. Job requirements include:
Bachelor's degree from a four-year College or University; and a minimum of three years of management experience and/or training; or equivalent combination of education and experience.
Intermediate to advanced experience with Contact Management Systems, Payroll Systems, Project Management software, MS Office, and working knowledge of Internet programs.
Valid State Driver's License, CPR/AED/First Aid Certification.
Available 24 hours per day and seven days per week.
Over 50 percent of travel may be required to inspect assigned accounts/posts or corporate travel as needed.
We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.
So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at Walden Security by 2x
See who you know
Get notified about new Operations Manager jobs in Atlanta, GA.
In 1990, Michael and Amy started Metropolitan Security, which evolved into Walden Security. Now, decades later, Walden Security is the nation's fourth-largest security company, with more than 8,500 employees.
Operations Managers oversee operational activities at every level of an organization. Their duties include hiring and training employees and managing quality assurance programs. An operations manager also strategizes process improvements to ensure everyone completes their tasks on schedule.
Michael oversees all business activity related to owning and operating a profitable, privately-held contract security corporation, while actively being involved in client relations and conducting daily business development activities to generate large-scale commercial and government deals.
Allied Universal is an American private security and staffing company, based in Conshohocken, Pennsylvania and Irvine, California. Formed in 2016 by the merger of AlliedBarton and Universal Services of America, Allied Universal is the world's largest provider of private security guards.
With numerous investments, Walden has developed digital solutions to increase the safety and quality of its subsidiaries' processes through its sixth company, Pharma Pilot. Walden is present in 14 countries, has more than 6,000 employees, and a turnover of 2.1 billion euros in 2022.
WE'RE STILL DOING BUSINESS WITH OUR VERY FIRST CUSTOMER Founded in 1990 by law enforcement professionals Amy and Mike Walden, Walden Security is a privately-held, family-owned, American-owned business, and it is this spirit that prevails among all the dedicated specialists who come together to ensure the security and ...
The Operations Lead will be responsible for developing, implementing, and managing operations processes and systems to ensure a high level of efficiency and customer satisfaction.
The average Operations Specialist salary in Atlanta, GA is $67,450 as of April 24, 2024, but the salary range typically falls between $57,946 and $76,725.
They develop and implement strategies, identify useful sales tools, manage the operations team and analyze data to understand how they can improve sales performance. It's important to see how the team is doing as a whole, but how is each rep contributing to team performance?
Address: Apt. 203 613 Huels Gateway, Ralphtown, LA 40204
Phone: +2135150832870
Job: Regional Design Producer
Hobby: Nordic skating, Lacemaking, Mountain biking, Rowing, Gardening, Water sports, role-playing games
Introduction: My name is Fredrick Kertzmann, I am a gleaming, encouraging, inexpensive, thankful, tender, quaint, precious person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.